Stakeholder Engagement

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Home Stakeholders Stakeholder Engagement
Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

 

Wistron has adopted the Global Reporting Initiative Standards (GRI Standards) and the AA1000 Stakeholder Engagement Standards as the framework to establish the procedures for identifying material topics for sustainable development. We rely on the five major principles – Dependency, Responsibility, Influence, Diverse Perspectives, and Tension - outlined in the AA1000 Stakeholder Engagement Standards (SES) to ensure effective communication with stakeholders. Stakeholders are classified into seven groups: Employees, Customers, Shareholders/Investors, Suppliers/Contractors, Government/Competent Authorities, Non-Profit Organizations/Communities, and Media. As contractors are considered important partners for our offices and manufacturing sites, we’ve developed separate surveys to engage with and manage our contractors.

The communication methods and results with various stakeholders in 2023 are as follows, and the report was submitted to the Board of Directors on March 12, 2024.



Employees
Customer
Shareholders/Investors
Suppliers/Contractors
Government Agencies/Competent Authorities
Non-Profit Organizations/Communities
Media


Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Employees Wistron embraces a humanistic approach, attracting top talents globally. We prioritize comprehensive salary, benefits, training, and employee support systems to foster potential, boost performance, and pursue sustainability together.
  • Inform0ation security
  • Occupational health and safety
  • Employee care and support
  • Air pollution and waste management
  • Sustainable manufacturing
  • Employee engagement:  77.3% (out of 100%) 
  • Employee satisfaction: 52.4% (out of 100%)
 Engagement surveys for indirect employees and satisfaction surveys for direct employees
  • Engagement surveys for indirect employees are conducted once every 1~2 years.
  • Satisfaction surveys for direct employees are conducted once every year.
  • Wistron was awarded the "Talent Sustainability Award" by CommonWealth Magazine
  • Wistron’s Malaysia Plant was selected as "Best Companies to Work for in Asia" in 2023 by HR Asia Magazine
 Participation in third-party assessments Ad hoc
7 communication sessions held around the world with a total of 505 participants and a satisfaction rate of 99% Two-way communication activities for supervisors
and key personnel		 Annually
  • 3,089 participants supported the global core value course and reported a 4.7 (out of 5) satisfaction score
  • 14,859 participants supported global core value campaigns and reported a 4.6 (out of 5) satisfaction score
 Training, advocacy campaigns Ad hoc
All (100%) employees completed and signed our code of conduct training Global online education and Training on code of conduct Annually
Average of 40.9 training hours for employees around the world Onboarding training In accordance with the recruitment status of new
employees
Four meetings (March, May, July, and October) Management and staff representatives meet to discuss employees’ suggestions and proposals Quarterly
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Customer Wistron's core philosophy is to create value for customers and continuously communicate with customers to understand their needs, increase trust, and help customers achieve their goals and grow together.
  • Occupational safety and health
  • Information security
  • Sustainable supply chain
  • Employee care and support
  • Corporate governance
  • Green products
  • Sustainable manufacturing
 Malaysia Plant receives its second accolade as the "Best Companies to Work for in Asia" by HR Asia Magazine Quarterly sales reviews Quarterly
All Wistron plants have passed ISO/IEC 27001 audits Audits, and visits Ad hoc
100% suppliers signed the "Declaration of Non-use of Conflict Minerals" E-mails Daily
Building an e-health platform to support employee well-being Project meetings Weekly
Received the "Taiwan's Top 10 Sustainable Model Enterprises Award" from TCSA in 2023 Satisfaction questionnaire Annually
Manual inventory time reduced by 80% with "Product Carbon Footprint System" to realize automatic calculation Phone Daily
Hsinchu Plant recognized as Green Manufacturing System Demonstration Unit (Green Factory) Documents Where necessary
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Shareholders/Investors The Company's business goal is to maximize the interest of shareholders. Wistron leverages funds in an appropriate manner to create a positive cycle and discloses operational and financial information with transparency.
  • Financial performance
  • Product development and innovation
  • Vision and sustainability strategies
  • Customer relations
  • Risk and crisis management
 1 Shareholders' Meeting Shareholders' Meeting Annually
10 Investor Conferences Investor conference 10
Participated in around 144 meetings and communicated with nearly 700 domestic and foreign investors in person or over the phone Investor meetings 144
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Suppliers Suppliers are Wistron’s important partners for sustainable development. We help suppliers evaluate potential risks and opportunities in accordance with global sustainability trends to jointly develop better solutions for customers.
  • Customer relations
  • Occupational safety and health
  • Information security
  • Sustainable supply chain
  • Green products
  • Product development and innovation
 1,313 green specifications and hazardous materials
investigations		 Supplier green product management platform Updated when necessary
524 suppliers evaluated for product quality, price, and delivery items Supplier sustainability performance evaluation Monthly
1,531 companies were evaluated with the risk assessment procedure Risk identification Annually
593 supplier sustainability audits were completed Supplier sustainability audit Annually
A total of 337 companies in the group Partner conferences Annually
Contractors Contractors are crucial partners in Wistron’s business operations. We collaborate with contractors in manufacturing, sales, and occupational safety to enhance workplace environments and ensure employee safety.
  • Climate strategy
  • Air pollution and waste management
  • Diversity and Inclusion
  • Charity and philanthropy
  • Customer relations
 192 routine meetings Routine meetings Weekly / Monthly / Quarterly / Annually
189 relevant training sessions, drills, and construction safety briefings Occupational safety education and training Annually / Ad hoc
16 relevant inspections Daily inspections and maintenance Monthly / Semiannually
52 weekly reports Reports Weekly
17 relevant meetings Project meetings Monthly / Quarterly / Annually
Audited 5 contractors Onsite audits Every two years
All vendors signed commitments Commitment Annually
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Government Agencies/Competent Authorities Wistron complies with the laws and regulations of the local government at its business locations and maintains good communication with the government agencies to create local employment opportunities and tax revenue.
  • Air pollution and waste management
  • Environmental policy and management system
  • Green products
  • Energy consumption and greenhouse gas management
  • Occupational safety and health
  • Employee care and support
  • Circular economy
  • Corporate governance
 Ranked among the top 5% of listed companies in the 10th Corporate Market Observation Post System’s Corporate Governance Evaluation Corporate Governance
Evaluation		 Annually
Published annual sustainability reports to enhance ESG disclosure Regularly update company website and information on Market Observation Post System Monthly / Quarterly / Annually
Annual Report and Financial Report Quarterly / Annually
Official documents, questionnaires, interviews, phone communication Ad hoc
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Non-Profit Organizations/Communities NPOs are key partners in Wistron’s efforts to expand our influence for sustainability. We have established long-term relationships with NPOs to respond to environmental and social issues. Wistron also continues to communicate with local groups and residents to mitigate the impact of operations and production activities on local communities.
  • Vision and sustainability strategies
  • Recruitment and retention
  • Green products
  • Environmental policy and management system
  • Nature Ecology Protection
  • Charity and philanthropy
  • Held 8 donation campaigns with colleagues contributing NT$5.96M through voluntary small donations
  • Donated 1,684 gift boxes to charities during fundraisers held on the Dragon Boat Festival and Mid-Autumn Festival
  • NT$49M in foundation sponsorships/commissions
 Projects in line with the purpose / goal of the foundation are supported through commissions or sponsorships, and communicated via meetings, site surveys, reports, etc. Regularly and ad hoc
  • 27 articles of event information on official website
  • 19 articles on natural and cultural information
  • 4 newsletters
 Newsletters and event information Regularly and Ad hoc
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2023 2023 Engagements & Outcomes Communication Method and Channel Communication Frequency
Media Wistron maintains good communication channels with the media which helps the Company deliver a broad range of company information, communicate its brand image, and engage more stakeholders.
  • Customer relations
  • Employee care and support
  • Information security
  • Air pollution and waste management
  • Green products
  • Environmental policy and management system
  • Climate strategy
 Ranked among the top 5% of listed companies in the 10th Corporate Market Observation Post System’s Corporate Governance Evaluation Press conferences Ad hoc
Media inquiries are responded proactively or in a timely manner, so that the media can obtain accurate information on company operations and corporate governance.  This can improve Wistron’s corporate image. Efforts include:
  • 4 press conferences
  • 34 press releases
  • 6 media interviews
 Monthly revenue press releases Regularly
Announcement of financial report and board resolution press releases
Announcement of Shareholders' Meeting or investor conference press releases
Press releases major information related to operations Ad hoc
Announcement of showcase / award press release
Participation in public events such as forums and interviews



Communication Channel

Employees Customer Shareholders/Investors Suppliers/ Contractors Government Agencies/Competent Authorities Non-Profit Organizations/Communities Media
Reporting cases of Anti-corruption and integrity violations
Email: ethic@wistron.com
 		 Customer relationship
  • Enterprise products (servers, storage devices)
Email: enterpriseBG@wistron.com
 
  • Portable products (laptops, handheld devices)
Email: mobileBG@wistron.com
 
  • Solutions for professional displays
Email: Professional_Display@wistron.com		 Investor relationship
Email: ir_office@wistron.com		 Supplier relationship
Email: GSCM_Office@wistron.com		 Public relationship
Email: pr_office@wistron.com