Customer Satisfaction

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Email: ESG@wistron.com

Home Innovation Maintaining Customer Relations Customer Satisfaction
Customer Satisfaction

Customer Satisfaction

Customer Satisfaction

Upholding our core business philosophy of “pursuing customer satisfaction and prioritizing quality,” Wistron has established diverse and effective communication channels, such as phone, email, and customer meetings, to promptly respond to customer questions and needs.  We analyze customer feedback to identify root causes and implement improvements, continuously optimizing our product offerings and striving to deliver products and services that exceed expectations. Our goal is to be a trusted and reliable partner to our customers.



Customer Satisfaction rate (%)
2021 2022 2023 2024
Annual Customer Satisfaction Survey
Customer Satisfaction rate (%)		 --* 83.3% 85.7% 85.5%
  • Note: Starting from 2022, Wistron has issued satisfaction surveys to all customers (100% coverage).



Mechanism for Handling Quality-related Complaints

In addition to proactively gathering customer feedback, Wistron has established a comprehensive customer complaint handling process to ensure that every complaint is thoroughly tracked, addressed, and resolved. This mechanism guarantees that all customer feedback receives timely and effective responses.

  • Rapid Response: Upon receiving a customer complaint, we provide an initial response within 24 hours to ensure timely communication and build customer trust.
  • Accurate Analysis: A preliminary analysis report is issued within three working days. Through internal review and supply chain management, we identify the root cause of the issue.
  • Effective Resolution: A complete failure analysis report is submitted within five working days, accompanied by both short-term and long-term corrective actions to prevent recurrence.
  • Continuous Improvement: For each RFQ (Request for Quotation) or SOW (Statement of Work) received, we establish customized project teams tailored to the industry and specific requirements, ensuring that standardized processes are continuously optimized to enhance quality and service levels.

This robust customer complaint handling mechanism allows us to respond quickly to customer needs and deliver the highest service quality. It reflects our strong commitment to customer satisfaction and our dedication to providing efficient responses and accurate solutions, ultimately strengthening our overall competitiveness.