Customer Satisfaction
Upholding our core business philosophy of "pursuing customer satisfaction and prioritizing quality," Wistron continuously strives to enhance services and product quality. To this end, the Company has established diverse and effective communication channels and convenient communication methods, such as phone, email, customer meetings, and instant messaging platforms, to respond to customer inquiries and needs as quickly as possible. At the same time, Wistron places great emphasis on listening to customers, conducting in-depth root cause analysis and improvement actions on their feedback and suggestions, and striving to optimize existing product portfolios and service processes. Regarding Wistron product development and manufacture process (C-flow system), we will collect all defects and corrective actions by each phase. The implement of corrective actions and incorporate lessons learned will be kept and uploaded to PLM (Product Life cycle Management) system. We also implement the lessons learned into next generation and new product development process. By monitoring key performance indicators (KPIs), providing staff training in service excellence, and continuously refining our processes based on customer feedback, we are committed to maintaining and improving service quality.
Wistron are also committed to providing high-quality products and innovative services that exceed customer expectations, and to building long-term, stable cooperative relationships centered on customers as we seek to become a trusted and excellent partner. In addition, we also provide assistance to visiting elderly guests and customers with mobility impairments. All our company offices and manufacturing sites are equipped with facilities for people with disabilities and elderly customers, including accessible entrances and ramps, a dedicated elevator for people with disabilities on the first floor with safety handrails, specialized guidance for the blind, accessible restrooms fitted with grab bars and emergency call buttons, and designated accessible parking spaces.
