Stakeholder Engagement

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Home Stakeholders Stakeholder Engagement
Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

 

Wistron has adopted the Global Reporting Initiative Standards (GRI Standards) and the AA1000 Stakeholder Engagement Standards as the framework to establish the procedures for identifying material topics for corporate sustainable development. Wistron referenced the five major principles in the AA1000 Stakeholder Engagement Standards (SES) to ensure effective communication with stakeholders, including dependency, responsibility, influence, diverse perspectives, and tension. Stakeholders are classified into seven groups based on 60 stakeholder identification questionnaires: Employees, Customers, Shareholders/Investors, Suppliers, Government Agencies/Competent Authorities, Non-Profit Organizations/Communities, and Media.

The communication methods and results with various stakeholders in 2022 are as follows, and the report was submitted to the Board of Directors on December 22, 2022.



Employees
Customer
Shareholders/Investors
Suppliers
Government Agencies/Competent Authorities
Non-Profit Organizations/Communities
Media


Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Employees Wistron upholds the core value of a people-oriented philosophy and attracts outstanding talents from all over the world. We provide a comprehensive salary, benefits, and training system to unleash employees' potential and maximize business performance.
  • Employee care and benefits
  • Occupational safety and health
  • Information security
  • Talent attraction and retention
  • Human rights, diversity and inclusion
  • Talent cultivation and career development
 Degree of engagement surveys for indirect
employees and satisfaction surveys for direct
employees		 Degree of engagement surveys for indirect
employees are conducted once every 1~2 years; 
Satisfaction surveys for direct employees are conducted once every year		 Degree of engagement score of 67.55% (out of 100%) and
satisfaction score of 3.66 (out of 5)
Participation in external third-party assessment
activities		 Ad hoc Wistron East China and Opt Plant District and Malaysia Plant were selected as "Best Employers in Asia" in 2022 by HR Asia Magazine
Two-way communication activities for supervisors
and key personnel		 Annually 20 communication sessions have been held around the world with a total of 1,620 participants and a satisfaction rate of 95.6%
Official company website/ ESG Official Website/
Human Resources Official Website		 Real time The global core value communication course has 23,959 participants and the satisfaction score of 4.6 (out of 5)
Global code of conduct online education and
training		 Annually 100% coverage rate and 100% signature rate of code of conduct
employee training
Training for new employees In accordance with the recruitment status of new
employees		 Average of 65.5 hours of training for employees around the world
Training for new supervisors and key talent In accordance with the number of people
Performance and development meetings In accordance with the performance evaluation
cycle		 96% performance communication and meeting rate
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Customer Wistron's core philosophy is to create value for customers and continuously communicate with customers to understand their needs, increase trust, and help customers achieve their goals and grow together.
  • Customer relations
  • Occupational safety and health
  • Information security
  • Risk and crisis management
  • Sustainable supply chain
  • Human rights, diversity and inclusion
 Quarterly sales reviews, e-mails, audits, and visits Daily / Weekly / Quarterly / Semiannually
  • Awarded the Business Transformation & Operational Excellence Awards, First Prize in the Large Enterprise Category, and ESG Special Award of the 2nd Digital Transformation Ding Ge Award
  • East China and Opt Plant District and Malaysia Plant was awarded the "Best Employers in Asia"
  • Chongqing Plant and Zhongshan plant won the title of Green Manufacturing System Demonstration Unit (Green Factory)
  • CDP Climate Change Evaluation A
  • All Wistron plants have passed the audit of ISO/IEC 27001 certification
  • Solar panel construction
  • Zhongshan Plant's Technology and Opt Park was awarded the RBA Selected Factory One-Star Label
  • Complies with the customer policies of not using conflict minerals
Project meetings and e-mails Ad hoc
CDP questionnaire, e-mails, and audits Annually/ Quarterly
Project meetings, documents, e-mails, and audits Ad hoc/ Quarterly
Emails and questionnaires Where necessary / Quarterly
Emails, questionnaires, training, or audits Where necessary / Quarterly
Emails, questionnaires, training, or audits Where necessary
E-mails and documents Where necessary
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Shareholders/Investors The Company's business goal is to maximize the interest of shareholders. Wistron leverages funds in an appropriate manner to create a positive cycle and discloses operational and financial information with transparency.
  • Customer relations
  • Financial performance
  • Sustainable strategies and vision
  • Product development and innovation
  • Company governance
  • New businesses development
 Supplier green product management platform 6 sessions
  • 1 Shareholders' Meeting convened
  • 6 Investor Conferences convened
  • Participated in around 60 meetings and communicated with nearly 400 domestic and foreign investors face to face/ through the phone
Investor conference 6 sessions
Investor meetings Investor meetings
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Suppliers Suppliers are Wistron’s important partners for sustainable development. We help suppliers evaluate potential risks and opportunities in accordance with global sustainability trends to jointly develop better solutions for customers.
  • Customer relations
  • Sustainable supply chain
  • Occupational safety and health
  • Green product
  • Information security
  • Product development and innovation
 Supplier green product management platform Updated when necessary 1,414 green specifications and hazardous materials investigations are provided
Supplier sustainability performance evaluation Once a month The product quality, price, and delivery items of 571 suppliers were evaluated
Risk identification Once a year 1,812 companies were evaluated with the risk assessment procedure
Supplier sustainability audit Once a year 880 supplier sustainability audits were completed
Partner conferences Once a year A total of 330 companies in the group
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Government Agencies/Competent Authorities Wistron complies with the laws and regulations of the local government at its business locations and maintains good communication with the government agencies to create local employment opportunities and tax revenue.
  • Occupational safety and health
  • Sustainable strategies and vision
  • Risk and crisis management
  • Air Pollution and Waste
 Participate in the Corporate Governance
Evaluation		 Annually Ranked among the top 5% of listed companies in the 9th Corporate
Governance Evaluation
Market Observation Post System, company 
website, and telephone communication		 Quarterly / Annually / Ad hoc
Explanatory meetings and annual reports Ad hoc
Official documents, Market Observation Post System, and explanatory seminars Ad hoc No violation record in 2022
Market Observation Post System, company
website, and annual reports		 Ad hoc Through the establishment of the Information Security Committee, it supervises the Company's information security management system, technical standards, and maintenance operations. The President, Chief
Digital Officer and Chief Information Security Officer act as Co-chairpersons
and are responsible for fulfilling the Company's commitment to information
security
Official documents, questionnaires, and annual reports Ad hoc
  • Based on the "SBTi, Science Based Targets initiative," 2016 is used as the baseline year to formulate carbon reduction pathways and targets, and the implementation results are publicly disclosed every year to respond to international energy transition and low-carbon manufacturing trends
  • Cooperating with the "Sustainable Development Roadmap for Listed Companies" issued by the Financial Supervisory Commission, we plans to complete the greenhouse gas inventory of the Company and all consolidated subsidiaries before 2025
Financial Report and Annual Report Quarterly
  • Material litigation are periodically disclosed in the quarterly financial reports and annual reports, as required by law
  • Wistron was named one of the Top 100 Global Innovators™ by Clarivate in 2023 and one of the Global 250 by IFI CLAIMS in 2022
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Non-Profit Organizations/Communities Non-profit organizations are Wistron’s key partners for expanding influence for sustainability. We have established long-term cooperation to respond to environmental and social issues. Wistron continues to communicate with entities and residents in local communities to mitigate the impact of operations and production activities on local communities.
  • Sustainable strategies and vision
  • Environmental policy and management
  • Talent attraction and retention
  • Natural ecology protection
  • Green product
  • Social welfare and charity
 Projects in line with the purpose / goal of the foundation are
supported in the form of commissioning or sponsorship, and
communicated in the form of meetings, site surveys, reports, etc.		 Ad hoc Self-initiated donations totaled
NT$3.92 million
Publish newsletters and event information Regularly and Ad hoc
  • 26 articles of event information
  • 4 articles of bimonthly newsletters
Stakeholders Significance of the Stakeholders to Wistron Key Issues of Concern in 2022 Communication Method and Channel Communication Frequency 2022 Response and Results
Media Wistron maintains good communication channels with the media which helps the Company deliver a broad range of company information, communicate its brand image, and engage more stakeholders.
  • Customer relations
  • Green product
  • Employee care and benefits
  • Environmental policy and management
  • Information security
  • Climate change management
  • Air Pollution and Waste
 Holding of a press conference Ad hoc Ranked among the top 5% in the 9th Corporate Governance Evaluation
Publish monthly revenue press releases Regularly Media inquiries are responded proactively or in a timely manner, so that the media can obtain correct company operations and corporate governance related information to maintain and improve corporate image. Include:
  • Organized 6 press conferences
  • Published 28 press releases in total
  • 10 media interviews were arranged
Announcement of financial report and board resolution press
release		 Regularly
Announcement of Shareholders' Meeting or investor
conference press release		 Regularly
Publish press releases major information related to operations Ad hoc
Announcement of showcase / award press release Ad hoc
Participate in public events such as forums and interviews Ad hoc



Communication Channel

Employees Customer Shareholders/Investors Suppliers Government Agencies/Competent Authorities Non-Profit Organizations/Communities Media
Reporting cases of Anti-corruption and integrity violations
Email: ethic@wistron.com
 		 Customer relationship
  • Enterprise products (servers, storage devices)
Email: enterpriseBG@wistron.com
 
  • Portable products (laptops, handheld devices)
Email: mobileBG@wistron.com
 
  • Solutions for professional displays
Email: Professional_Display@wistron.com		 Investor relationship
Email: ir_office@wistron.com		 Supplier relationship
Email: scm_office@wistron.com		 Public relationship
Email: pr_office@wistron.com