Stakeholder Engagement

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Home Stakeholders Stakeholder Engagement
Stakeholder Engagement

Stakeholder Engagement

Stakeholder Engagement

 

Wistron has adopted the Global Reporting Initiative Standards (GRI Standards) and the AA1000 Stakeholder Engagement Standards as the framework to establish the procedures for identifying material topics for sustainable development. We rely on the five major principles – Dependency, Responsibility, Influence, Diverse Perspectives, and Tension - outlined in the AA1000 Stakeholder Engagement Standards (SES) to ensure effective communication with stakeholders. Stakeholders are classified into seven groups: Employees, Customers, Shareholders/Investors, Suppliers/Contractors, Government/Competent Authorities, Non-Profit Organizations/Communities, and Media. As contractors are considered important partners for our offices and manufacturing sites, we’ve developed separate surveys to engage with and manage our contractors.

The communication methods and results with various stakeholders in 2024 are as follows, and the report was submitted to the Board of Directors on February 24, 2025.



Employees
Customer
Shareholders/Investors
Suppliers/Contractors
Government Agencies/Competent Authorities
Non-Profit Organizations/Communities
Media


Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Employees Wistron embraces a humanistic approach, attracting top talents globally. We prioritize comprehensive salary, benefits, training, and employee support systems to foster potential, boost performance, and pursue sustainability together.
  • Occupational Health & Safety
  • Talent Cultivation & Development
  • Information Security & Privacy
  • Talent Attraction & Retention
  • Risk & Crisis Management
  • Employee engagement:  78.1% (out of 100%) 
  • Employee satisfaction: 55.0% (out of 100%)
 Engagement surveys for indirect employees and satisfaction surveys for direct employees
  • Engagement surveys for indirect employees are conducted once every 1~2 years.
  • Satisfaction surveys for direct employees are conducted once every year.
  • Wistron Taiwan HQ received the " CommonWealth Talent Sustainability Award" (Large Manufacturing Enterprises category)
  • Wistron Taiwan HQ was listed as one of the "Best Companies to Work for in Asia" (Top 182) by the Financial Times
  • Wistron Taiwan HQ was selected as one of the "Top 100 DEI-Friendly Companies for the Senior Workforce" by Business Weekly and 104 Job Bank
  • Wistron Taiwan HQ received the "CommonHealth Corporate Health Responsibility Award"
  • Wistron’s Malaysia Plant was selected as "Best Companies to Work for in Asia" in 2024 by HR Asia Magazine
 Participation in third-party assessments Ad hoc
8 communication sessions held around the world with a total of 479 participants and a satisfaction rate of 98% Two-way communication activities for supervisors
and key personnel		 Annually
  • 2,021 participants supported the global core value course and reported a 4.7 (out of 5) satisfaction score
  • 940 participants supported global core value campaigns and reported a 4.7 (out of 5) satisfaction score
 Training, advocacy campaigns Ad hoc
All (100%) employees completed and signed our code of conduct training Global online education and Training on code of conduct Annually
Average of 42 training hours for employees around the world Onboarding training In accordance with the recruitment status of new
employees
Four meetings (January, April, July, and October) New manager training & key talent training Plan training cohorts based on number of people
Four meetings (January, April, July, and October) Management and staff representatives meet to discuss employees’ suggestions and proposals Quarterly
92 labor-management communication meetings across global locations Labor unions and Labor Safety Committee Ad hoc
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Customer Wistron's core philosophy is to create value for customers and continuously communicate with customers to understand their needs, increase trust, and help customers achieve their goals and grow together.
  • Financial Performance
  • Corporate Governance & Ethical Management
  • Risk & Crisis Management
  • Customer Relations
  • Product R&D and Innovation
  • Record-high gross profit margins in 2024
  • Top 5% in the 11th Corporate Governance Evaluation
  • Semiannual risk calibration meetings were held with the Risk Management Team to review execution results
  • 2024 Customer Satisfaction Survey: 85.5% satisfaction
  • Wistron continues to invest in the research and development of green technologies. Among the patents obtained in 2024, there are a total of 48 patents related to green technologies for eco-friendly designs and manufacturing.
 Quarterly sales reviews Quarterly
Audits, and visits Ad hoc
E-mails Daily
Project meetings Weekly
Satisfaction questionnaire Annually
Phone Daily
Documents Where necessary
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Shareholders/Investors The Company's business goal is to maximize the interest of shareholders. Wistron leverages funds in an appropriate manner to create a positive cycle and discloses operational and financial information with transparency.
  • Financial Performance
  • Corporate Governance & Ethical Management
  • Risk & Crisis Management
  • Customer Relations
  • Product R&D and Innovation
 1 Shareholders' Meeting Shareholders' Meeting Annually
17 Investor Conferences Investor conference 17
Participated in around 119 meetings and communicated with nearly 1,100 domestic and foreign investors in person or over the phone Investor meetings 119
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Suppliers Suppliers are Wistron’s important partners for sustainable development. We help suppliers evaluate potential risks and opportunities in accordance with global sustainability trends to jointly develop better solutions for customers.
  • Sustainable Supply Chain
  • Occupational Health & Safety
  • Risk & Crisis Management
  • Vision & Sustainability Strategies
  • Customer Relations
 1,150 green specifications and hazardous materials
investigations		 Supplier green product management platform Updated when necessary
468 suppliers evaluated for product quality, price, and delivery items Supplier sustainability performance evaluation Monthly
575 companies were evaluated with the risk assessment procedure Risk identification Annually
376 supplier sustainability audits were completed Supplier sustainability audit Annually
A total of 427 companies in the group Partner conferences Annually
Contractors Contractors are crucial partners in Wistron’s business operations. We collaborate with contractors in manufacturing, sales, and occupational safety to enhance workplace environments and ensure employee safety.
  • Customer Relations
  • Information Security & Privacy
  • Corporate Governance & Ethical Management
  • Risk & Crisis Management
  • Financial Performance
 Held 650 routine meetings with suppliers to ensure progress on track Routine meetings Weekly / Monthly / Quarterly
Organized 315,064 environment inspections and safety checks Daily inspections and maintenance Daily / Monthly / Quarterly / Semiannually
3,606 relevant training sessions, drills, and construction safety briefing Occupation health and safety training Monthly / Semiannually / Annually
36 holiday/seasonal gifting or product launch events Project events Ad hoc
596 on-site audits Onsite audits Monthly / Annually
18,752 instances of business confirmation, site hazard communication, and abnormality reporting E-mails / Phone / Written Correspondences Regularly and ad hoc
All vendors signed commitments Commitment Annually
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Government Agencies/Competent Authorities Wistron complies with the laws and regulations of the local government at its business locations and maintains good communication with the government agencies to create local employment opportunities and tax revenue.
  • Corporate Governance & Ethical Management
  • Vision & Sustainability Strategies
  • Risk & Crisis Management
  • Information Security & Privacy
  • Climate Strategy and Energy Management
  • Air Pollu
 Top 5% in the 11th Corporate Governance Evaluation Corporate Governance
Evaluation		 Annually
Published annual sustainability reports to enhance ESG disclosure and received the Sustainability Report Award for Electronic Information Products Manufacturing - Category 1 Platinum Level Regularly update company website and information on Market Observation Post System Monthly / Quarterly / Annually
Annual Report and Financial Report Quarterly / Annually
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Non-Profit Organizations/Communities NPOs are key partners in Wistron’s efforts to expand our influence for sustainability. We have established long-term relationships with NPOs to respond to environmental and social issues. Wistron also continues to communicate with local groups and residents to mitigate the impact of operations and production activities on local communities.
  • Social Engagement
  • Vision & Sustainability Strategies
  • Circular Economy
  • Green Products
  • Corporate Governance & Ethical Management
  • Natural Ecosystems & Biodiversity
  • Held 8 donation campaigns and encouraged colleagues to contribute NT$2.7M through voluntary small donations
  • Donated 1,586 gift boxes to charities during fundraisers held on the Dragon Boat Festival and Mid-Autumn Festival
  • Co-organized employee events with public welfare and non-profit organizations, attracting approximately 4,000 participants, including employees and their families
 Projects in line with the purpose / goal of the foundation are supported through commissions or sponsorships, and communicated via meetings, site surveys, reports, etc. Regularly and ad hoc
  • 28 articles of event information on the Foundation website
  • 33 Foundation articles on natural and cultural information
  • 4 quarterly e-newsletters from the Foundation
  • 2 environmental education shorts by the Foundation
 Newsletters and event information Regularly and Ad hoc
Stakeholders Stakeholders’ Significance to Wistron  Key Issues of Concern in 2024 2024 Engagements & Outcomes Communication Method and Channel Communication Frequency
Media Wistron maintains good communication channels with the media which helps the Company deliver a broad range of company information, communicate its brand image, and engage more stakeholders.
  • Financial Performance
  • Corporate Governance & Ethical Management
  • Risk & Crisis Management
  • New Business Development
 Top 5% in the 11th Corporate Governance Evaluation Press conferences Ad hoc
Media inquiries are responded proactively or in a timely manner, so that the media can obtain accurate information on company operations and corporate governance.  This can improve Wistron’s corporate image. Efforts include:
  • 1 press conferences
  • 36 press releases
  • 5 media interviews
 Monthly revenue press releases Regularly
Press releases of financial reports and board resolutions 
Press releases of Shareholders' Meeting or investor conference
Press releases of major information related to operations Ad hoc
Press releases of showcase / awards
Participation in public events such as forums and interviews
Monitor media reporting or posts on social media platforms
Email / Phone



Communication Channel

Employees Customer Shareholders/Investors Suppliers/ Contractors Government Agencies/Competent Authorities Non-Profit Organizations/Communities Media
Reporting cases of Anti-corruption and integrity violations
Email: ethic@wistron.com
 		 Customer relationship
  • Enterprise products (servers, storage devices)
Email: enterpriseBG@wistron.com
 
  • Portable products (laptops, handheld devices)
Email: mobileBG@wistron.com
 
  • Solutions for professional displays
Email: Professional_Display@wistron.com		 Investor relationship
Email: ir_office@wistron.com		 Supplier relationship
Email: GSCM_Office@wistron.com		 Public relationship
Email: pr_office@wistron.com