Innovation
ESGI Short, Medium, and Long-Term Goals
Customer relations
Innovation management
Information security
| Strategies | Performance goals | 2022 Goals | 2022 Results | Progress signal | 2023 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Increase customer satisfaction | Proportion of Customer QBR ranking that reach first or second place | > 80% | 80.8% |  |
83% | 90% | 95% |
| Strategies | Performance goals | 2022 Goals | 2022 Results | Progress signal | 2023 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Strategically maintain patent portfolio (6,000~8,000 granted patents) |
New patent applications per year | 5%~10% |
|
|
5%~10% | 5%~10% | 5%~10% |
| Released patents per year | 5%~10% | |
5%~10% | 5%~10% | 5%~10% | ||
| Expand technology fields and country coverages, enhance patent quality and increase overall patent value | Percentage of utility patents | >87% | 88.39% | |
>88% | >90% |
|
| Foster patent asset activation, e.g. transactions, licensing-out, or monetization | Participate in patent related projects, patent pools or organizations | Participated in a patent related project |
32 patents | |
Participate in a patent related project | Participate in 2 or more patent related projects | Participate in 4 or more patent related projects |
| Expand new business | Startup O.I. as a percentage of all O.I: 30% | 28% | 25.30% |  |
Startup O.I. as a percentage of all O.I: 30% | Startup O.I. as a percentage of all O.I: 35% | Startup O.I. as a percentage of all O.I: 40% |
| Strategies | Performance goals | 2022 Goals | 2022 Results | Progress signal | 2023 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Establish an updated information security system and mechanism to ensure information security for the company and customers | Audit pass rate of customers' information security regulations | 100% | 100% | |
100% | 100% | 100% |
| ISO 27001 certified | Obtained by 8 sites | Obtained by 15 offices and plants | |
Obtained by all plants and the validity is continuously updated | Copied to other business groups and plants | 100% of plants |
- Note: green light is over 95%; yellow light is 90%~95%; red light is below 90%
