Innovation
ESGI Short, Medium, and Long-Term Goals
Customer relations
Innovation management
Information security
| Strategies | Performance goals | 2021 Goals | 2021 Results | Progress signal | 2022 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Increase customer satisfaction | Proportion of Customer QBR ranking that reach first or second place | > 70% | 79.7% |  |
80% | 90% | 95% |
| Strategies | Performance goals | 2021 Goals | 2021 Results | Progress signal | 2022 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Maintain sizable patent portfolio (6,000~8,000 granted patents) | New patent applications per year | 5%~10% |
|
|
5%~10% | 5%~10% | 5%~10% |
| Released patents per year | 5%~10% | |
5%~10% | 5%~10% | 5%~10% | ||
| Expand technology and country coverages, and enhance quality, as well as increase overall patent value | Percentage of utility patents | >86% | 87.40% | |
>87% | >90% |
|
| Foster patent asset activation, e.g. transactions, licensing-out, or monetization | Involvement in patent related projects, e.g. pools or organizations | Conduct assessment, screening, and tracking of patent related projects | 28 patents | |
Participate in patent related projects | 2 projects | 4 projects |
| Expand new business: 5G, AI, IoT, Smart Home, Professional Display Solutions, Smart medical, automotive electronics; Investment in advanced research and innovation | New business revenue | NT$120 billion | NT$134.6 billion | |
Startup O.I. as a percentage of all O.I: 28% | Startup O.I. as a percentage of all O.I: 35% | Startup O.I. as a percentage of all O.I: 40% |
| Strategies | Performance goals | 2021 Goals | 2021 Results | Progress signal | 2022 Goals | 2025 Goals | 2030 Goals |
|---|---|---|---|---|---|---|---|
| Establish an updated information security system and mechanism to ensure information security for the company and customers | Audit pass rate of customers' information security regulations | 100% | 100% | |
100% | 100% | 100% |
| ISO 27001 certified | Obtained by 2 plants. | New obtainment by 5 plants. Continuous updates for 3 plants. |
|
Obtained by 8 plants and the validity is continuously updated. Introduced in and obtained by 7 plants. |
Copied to other business groups and plants | 100% of plants |
- Note: green light is over 95%; yellow light is 90%~95%; red light is below 90%
