Customer Satisfaction

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Customer Satisfaction

Customer Satisfaction

Customer Satisfaction

During the provision of products/services, we use different communication methods and frequency to understand the needs of customers, we expect to create more benefits and provide better services for our customers.

Customer Quarterly Business Review (QBR)
2019 2020 2021 2022
Ratio of Customer Satisfaction (%) 78.6% 79.7% 79.7% 80.8%
Customer coverage (%) 77.8% 75.5% 76.3% 81.3%

Customer complaint handling procedure

According to industry characteristics and practical requirements, the service procedure will be adjusted according to customer demands in order to provide more flexible and efficient services. The procedures are mainly based on the RFQ (Request for quotation) or SOW (Statement of Work) provided by individual customers. Customized mission teams are organized to respond to the customers in a timely fashion and provide the best service and quality.