Wistron values customer satisfaction and quality. We seek to understand customer needs and optimize existing product portfolios through diverse communication channels. We also provide products and services that exceed customer expectations and is committed to being a trusted partner for its customers.
| 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|
| Customer Satisfaction Rate | 79.7% | 79.7% | 81.0% | 83.1% |
| Customer Coverage | 100% | 100% | 100% | 100% |
In addition to understanding customer needs through customer satisfaction surveys, establishing an effective customer complaint handling process is also one of the important tasks to continuously improve and enhance customer satisfaction. We have a well-established tracking process for customer complaints to ensure that relevant cases are properly handled and resolved. In response to customer feedback, we consider their industries and practical requirements to then plan customized task groups based on individual customer RFQs (Request for Quotation) or SOWs (Statement of Work). This allows us to respond to customers in real-time and provide the best service quality.
